Terms of Service
1. Who these terms are between
These terms are an agreement between you — the person or organisation using the service — and Ollily, the operator of the software available at ollily.com (“we”, “us”). By creating an account you accept them. If you are accepting on behalf of an organisation, you confirm you are authorised to do so.
2. What the service is
Ollily is an email marketing platform. It lets you store contacts, compose campaigns, send them by email, and see delivery and engagement results. Features change as the product develops; we will not remove something you depend on without notice where we can reasonably avoid it.
3. Your account
You are responsible for what happens under your account, including anything done by people you invite to your workspace. Keep your credentials to yourself — do not share a login. If you believe an account has been compromised, tell us at abuse@ollily.com and change the password immediately.
You must be old enough to enter a contract in your jurisdiction, and you must give us an email address that reaches you. Account notices go to that address.
4. Acceptable use — the part that matters
You may only send email to people who have asked to hear from you. Specifically, you must not use Ollily to:
- send to purchased, rented, scraped or otherwise harvested address lists;
- send email that is deceptive about who sent it or what it is about;
- send unlawful, hateful, harassing or fraudulent content, or content that infringes somebody else’s rights;
- send malware, phishing, or links intended to deceive the recipient;
- attempt to bypass the unsubscribe mechanism, or continue sending to somebody who has unsubscribed;
- circumvent our sending limits, rate limits or suppression lists;
- attack, probe or overload the service or the systems it runs on.
We enforce this. Accounts that generate high complaint or bounce rates may be suspended without notice, because a single bad sender damages deliverability for everyone on the platform. Where we can, we will tell you what went wrong and give you a chance to fix it.
5. Your content and your data
Your contacts, campaigns and everything else you put into Ollily remain yours. We do not sell them, rent them, or use them to train anything. We store and process them to operate the service for you.
You confirm you have the right to hold and email the contacts you upload, and that you have collected them lawfully — including any consent required where your recipients live.
You can export your data at any time from within the product, and delete your account and its data. See the Privacy Policy for what survives deletion and why.
6. Email we send you
We send transactional messages required to operate your account: verification codes, password resets, workspace invitations and security notices. These are not marketing and cannot be unsubscribed from while your account is open, because they are how the account works. Product news is optional and you can turn it off in your settings.
7. Availability
We aim to keep the service available and will give notice of planned maintenance where practical. We do not currently offer a contractual uptime guarantee. The service is provided as it is, without warranties beyond those the law requires and does not permit us to exclude.
8. Fees
Where a paid plan applies, the price, billing period and what it includes are shown before you subscribe. Fees are charged in advance and are not refundable for a period already begun, except where the law requires otherwise. We will give reasonable notice before changing a price for an existing subscriber.
9. Suspension and termination
You may stop using Ollily and delete your account at any time. We may suspend or close an account that breaches section 4, that we are legally required to close, or that puts the service or other customers at risk. Where the breach is accidental and fixable, we will normally contact you first.
On closure you may export your data for a reasonable period before it is removed.
10. Liability
Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability arising from the service is limited to the amount you paid us in the twelve months before the claim arose, and we are not liable for indirect or consequential loss, loss of profit, or loss of data where that loss was avoidable by your keeping your own export.
11. Changes to these terms
We may update these terms. If a change materially affects your rights we will tell you by email and give you notice before it takes effect. Continuing to use the service after that means you accept the new version. Every version is numbered and dated at the top of this page, and we record which version you accepted and when.
12. Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute — without affecting any right you may have to bring a claim where you live.
13. Contact
Questions about these terms: hello@ollily.com
Abuse reports: abuse@ollily.com